Zammad
🇩🇪Open-source help desk and ticketing system built by a German company, offering multi-channel support and automation.
Zammad is a web-based, open-source customer support and ticketing platform covering email, chat, phone, and social channels, with automation, SLAs, and reporting, offered both self-hosted and as a managed cloud service.
Developed by Zammad GmbH, founded in 2015 in Berlin, the company remains independently owned and bootstrapped.