Shared-inbox customer messaging suite with live chat, chatbot and helpdesk tools, built by Crisp IM in Nantes, France.
Customer Support & Help Desk
Manage support tickets and customer conversations with European-built help desk tools.
European Alternatives
German customer messaging and AI-agent platform for live chat, WhatsApp, and support inboxes, formerly known as Userlike.
Alternative to:FreshdeskHelp ScoutIntercomZendesk
Multichannel help desk with ticketing, live chat, built-in call center and social media support, built by Quality Unit in Bratislava.
Omnichannel customer communication platform merging WhatsApp, email, live chat and social messaging into one team inbox, founded in Utrecht.
Alternative to:ZendeskIntercomHelp Scout
Open-source help desk and ticketing system built by a German company, offering multi-channel support and automation.
Alternative to:FreshdeskHelp ScoutIntercomZendesk
US Tools in This Category
Help desk and ticketing product from Freshworks Inc., re-domiciled to and headquartered in San Mateo, California.
Shared-inbox help desk software built for small support teams, headquartered in Boston, Massachusetts.
Messaging-based customer service and support platform, headquartered in San Francisco.
Cloud-based customer service and ticketing platform, taken private in 2022 but still headquartered in San Francisco.